Dukan has pioneered low-cost, high-quality discount shopping in the western province of Saudi Arabia for groceries and basic goods. Its operating model is similar to Aldi in the UK and elsewhere, and it has ambitious plans to open large numbers of stores.

The company has a limited own brand portfolio, with its high-quality products representing only a small percentage of their overall product offerings, although the figure is rising. As a new player, many consumers struggled to understand what Dukan stood for, especially in relation to other outlets, hence the company wanted to educate their target audience about what Dukan offers as a hard discount retailer and to also integrate all their in-store offers online.

 Therefore, in 2015 EDESIGN started assisting them in reaching their goals.

Solution

We have been using a wide range of online media to communicate the brand concept and to introduce different high-quality products weekly with a ‘best value’ message. Offers frequently compare products with competitive ones in terms of price and weight to demonstrate value.

In addition, promotions are aligned with relevant local or global events alongside special offers for traditionally slower days such as Saturday and Tuesday.

A further advantage of our social media approach is that we are able to know the feedback on customer experiences as well as their wishes and requests.